In a serious and responsible attitude towards customers, and in pursuit of protecting the vital interests of customers, the company provides the following services
1. When providing free inspection and repair, there must be professional and technical personnel to explain the problems and solutions of the machine to the user, so that the customer can clearly understand the entire maintenance process.
2. Complete the repair work at a faster speed. Any repairs made by the company will not exceed the agreed time: the repair of hydraulic pump and multi-way distribution valve is generally 3 to 5 hours, the repair of engine is generally 2 to 3 days, and the overhaul of the whole machine is generally 3 to 7 days.
3. The repaired and replaced parts have a warranty period to guarantee the quality of the repairs and the quality of the accessories. If there is a problem during the warranty period, after receiving a call from the customer, the company assigns a maintenance technician to rush to the scene to solve the problem in time until the excavator resumes normal work .
距离服务站100公里范围内，10分钟内做出服务处理答复，2小时内到位。 4. Within 50 kilometers from the service station, make a service processing response within 10 minutes, within one hour from the service station within 100 kilometers, make a service processing response within 10 minutes, and arrive within 2 hours. Within 100-200 kilometers from the service station, the service processing response will be made within 10 minutes, and it will be in place within 3 hours. Within 200-300 kilometers from the service station, a service processing response will be made within 10 minutes, and it will be in place within 5 hours. Beyond 300 kilometers from the service station, make a service processing response within 10 minutes, and be in place within 10 hours.
5. All customers who have been repaired in our company are regarded as VIP members of our company, and all preferential policies for members will be enjoyed in future repairs: "15% discount on maintenance costs, free maintenance for the whole machine", superb technology and maintenance The quality and excellent service will make you more assured and satisfied!